The City of Edgewater has installed a 24/7 self-service payment kiosk for customers to pay their utility bills.

Written by Kristen Schmutz

Belden Communications News 

The City of Edgewater secured CARES Act funds to install a 24/7 self-service payment kiosk for customers to pay their utility bills. The new payment kiosk is from CityBase, a revenue management system, and served as a COVID-related expense to eliminate person-to-person contact for both residents and city staff.

“It was important to us to continue serving our in-person customers in a way that was safe and convenient,” said Bridgette Vaissiere, Finance Director for the City of Edgewater. “We chose to work with CityBase because they were already partnering successfully with other cities and municipalities within the State of Florida. Their kiosk technology will make it easier for our customers to pay and easier for our staff to continue supporting those customers with up-to-the-minute information about those payments.”

According to the City, customers will be able to pay their utility bills using credit or debit card, check, or cash and have the option to print their receipt or have it sent via email or SMS text. The kiosk functionality is ADA compliant; meeting accessibility standards set by the Americans with Disabilities Act and has an English and Spanish language format.

Payments post in real-time to the City’s customer information system, and staff can securely and remotely manage all transactions via CityBase systems. The kiosk is located just outside of City Hall at 104 N Riverside Drive in Edgewater.